Pleana Privacy Policy

2) Information We Collect

We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information collected with your permission.

2.1 Information You Provide

• Account information: name, username, email address.
• Customer support: content you send to us (for example, messages, attachments, and information you choose to provide when requesting help).

2.2 Information Collected Automatically

• Device information: device model, operating system version, device identifiers (as permitted by your device settings), language, time zone, and app version.
• Usage data: in-app interactions, features used, approximate timestamps, performance metrics, and diagnostic events.
• Crash and error logs: crash reports and related diagnostic data.

2.3 Location Information (Only If You Allow It)

If you grant permission, we may collect location data, which may be precise or approximate depending on your device settings. You can disable location access at any time in your device settings.

2.4 Cookies and Similar Technologies

If any part of the Service is delivered through web-based components, we may use cookies and similar technologies (which may include web beacons) to:

• keep you signed in,
• remember preferences, and
• support basic analytics and security.

3) Photo / Image and Text Processing (Optional)

Some features may allow you to upload images or text for one-time processing to produce an output (for example, generating a result you request).

• No face recognition / biometrics: We do not perform face recognition and do not infer or store biometric identifiers.
• One-time processing & deletion: If you choose to upload images or text for processing, the content is processed on our own servers and is not shared with any third party. After processing is completed, the uploaded content is deleted promptly.
• User control: You decide whether to upload content and whether to generate outputs.
• Storage defaults: By default, outputs you generate are stored locally on your device unless you choose to save or sync them through available features.
• No training / marketing: We do not use uploaded images or text to train models, and we do not use them for advertising or marketing profiling.

4) How We Use Information

We use information for the following purposes:

• Provide and maintain the Service (including account creation, sign-in, and core functionality).
• Personalize your experience (such as preferences, reminders, and settings).
• Improve and develop the Service (including feature improvement, analytics, and troubleshooting).
• Safety, security, and fraud prevention (including monitoring, detecting, and preventing misuse).
• Customer support (responding to inquiries and providing assistance).
• Legal and compliance (complying with applicable laws, resolving disputes, and enforcing our terms).

5) How We Disclose / Share Information

We share information only as needed to operate the Service and as described below:

5.1 With Your Consent

We may share information if you direct us to do so or otherwise provide consent.

5.2 With Service Providers (Processor / Entrusted Processing)

We may use trusted vendors to process information on our behalf (for example, hosting, analytics, crash reporting, and customer support tools). They may access information only to perform services for us and must protect it and follow our instructions.

5.3 For Legal Reasons

We may disclose information to comply with law, regulation, legal process, or government request.

5.4 To Protect Rights and Safety

We may disclose information to protect the rights, property, and safety of Pleana Team, our users, or others, including to prevent fraud and security incidents.

Minimum necessary: In all cases, we aim to disclose the minimum information necessary for the purpose.

6) International Transfers

Your information may be transferred to and processed in countries other than where you live. Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms to protect cross-border transfers.

7) Security

We use reasonable administrative, technical, and physical measures designed to protect information, including:

• encryption in transit and (where appropriate) at rest,
• access controls and least-privilege practices,
• periodic security reviews and auditing,
• backups and disaster recovery procedures.

No method of transmission or storage is 100% secure, but we work to protect your information.

8) Data Retention

We retain information only as long as needed for the purposes described in this policy, unless a longer period is required by law. Our typical retention periods are:

• Account data: retained for the duration of your account.
• After account deletion: deleted or anonymized within 30 days (unless required for legal or security reasons).
• Usage analytics: retained for up to 12 months.
• Customer support records: retained for up to 6 months.

9) Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• access / know what we hold,
• correction,
• deletion,
• restriction of processing,
• withdrawal of consent (where processing is based on consent).

To exercise your rights, contact us at: oigetpww773260@outlook.com

We aim to respond within 5 business days.

You can also:

• manage account information within the app (if available),
• disable location permissions in your device settings,
• limit device-level analytics and ad tracking in your device settings (if applicable).

10) Children / Age 17+

The Service is intended for users aged 17 and above. We do not knowingly collect personal information from children. If you believe a minor has provided us information, contact us and we will take appropriate steps to delete it.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice within the Service or by other reasonable means, and we will update the “Effective Date” above.

12) Contact

Pleana Team
Email: oigetpww773260@outlook.com

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